Kanban's Hidden Gem in Product Management - Service Request Lens
With Shahin Sheidaei

Join us for a lively discussion on Kanban and Product Management. Scroll down to see more details.

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Kanban's Hidden Gem in Product Management - Service Request Lens

Presented by Shahin Sheidaei

It doesn't matter how great your product development team is. If you are not feeding them the right set of data, the outcome won't be used and paid by your customer. Garbage in, Garbage Out. I am sure you have heard that, or even experienced that in your professional life. As a product-centric person, how can you make sure that your product development team has a good amount of data to build the product? How would you make sure that the product is valuable for your customer? What length do you go to get those?

If these are similar to what boggles your mind, please join me in an informative session on Kanban and Product Management. We are going to explore together the lens Kanban utilizes to identify the customer, and the service provided to them. We are then going to explore the exquisite and unique tool in Kanban when it comes to "Request", embodied in a role that is typically called Service Request Manager. It might be a misconception that Kanban is only good for delivery, and not an exploration of the customer space, in this session we are going to bust that myth.

About Shahin Sheidaei

Shahin Sheidaei is an Entrepreneur, Experienced Agile Coach & Transformation Consultant, Accredited Kanban Trainer, Lean Change Management Facilitator, Business Agility and Enterprise Coaching Authorized Instructor, Systems Coach, and an International Speaker.

Shahin is the founder and principal coach at Elevate Change Inc. Shahin is a passionate organizational coach and consultant helping organizations become a high performing and achieve their utmost potential. Offering over 15 years of experience, Shahin has a strong foothold in organizational transformations and personal elevations. He had experiences in a variety of industries such as research & development, startups, academia, mid-size level organizations, and engagement with large enterprises such as CIBC, WSIB, TD Bank, Scotiabank, TELUS, CBC, and SAP. Shahin believes in the value of communities, and in his spare time, he leads the Lean-Agile Network. He is the founder of Agile Games Canada, an open space focused on creativity in professional life. He is a blogger, podcast, and webinar host.

You can learn more by connecting with Shahin on, following him on, visiting or


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